Frequently Asked Questions

How do I contact customer support?

Please e-mail us at ddc-support@ascendfs.com and we’ll get back to you within 2 business days.

What percentage of contributions go to student-athletes?

100% of all net proceeds go directly to Duke student-athletes. The Durham Devils Club is the *only way to directly contribute to the student-athletes.

Can I select what sport my contributions support?

Yes, the Durham Devils Club members can direct their membership subscription to a specific sport or to the general DDC fund. Currently, the Durham Devils Club supports Football, Baseball, Fencing, Men’s Lacrosse, Women’s Lacrosse, Women’s Soccer, and Men’s Tennis.

What if I’m interested in giving a larger contribution?

Individuals and businesses interested in giving larger contributions (greater than $1,000 per annum) can contact Josh Cox directly at josh@durhamdevils.com. For larger contributions, we offer customized solutions to support the personal or professional needs of the contributor.

What happens if an athlete transfers or leaves duke?

All contracts with student-athletes are limited in time and scope to provide protection for contributor funds in situations where a student-athlete transfers or leaves the University. In any situation, the Durham Devils Club helps facilitate a smooth transition.

Is the durham devils club affiliated with duke?

The Durham Devils Club works exclusively with Duke student-athletes but does not maintain a designated affiliation with the University. In fact, the University is prohibited by state law from arranging third-party compensation for student-athletes as it relates to NIL. The Durham Devils Club is a third-party entity, governed by a Board of Directors, that provides NIL opportunities to student-athletes through an engaging and collaborative partnership between the fans, alumni, and business community.

How can I pause, cancel, or change my contribution?

Log into your account at https://ddc.app.changeitapp.net/login and navigate to your Account Page. On this page, you can manage your membership: upgrade, downgrade, change to monthly or an annual membership. Should you wish to cancel your membership, please contact ddc-support@ascendfs.com.

Why do I need a credit card to participate?

If you want to be part of the Durham Devils Club and enjoy all of the perks, and rewards, you must register and link a valid credit card. Once a month or annually, your linked credit card will be charged the membership fee based on the tier you select.

What is cash back?

Brands want to reward shoppers. Cash Back is a simple way for brands to give you Cash Back rewards for shopping with them.

How do I earn cash back?

Earning Cash Back in store and online is simple! Just link an eligible US Mastercard or Visa credit card to your profile, and when you shop at participating retail stores, and pay with your linked card, you’ll automatically earn Cash Back on qualifying purchases. Please note* AMEX does not qualify for cash back rewards at this time.

When will I receive my cash back?

Cash Back will be added as a credit to your membership wallet, located in your account profile. Cashback can take up to 60 days to show up in your wallet. We trust you, but to ensure that fraudsters don't take advantage of the Cash Back system, there is often a holding period that corresponds to the return or refund period of the brands. Please refer to the specific terms for information on if, and how long, the holding period is, to earn your Cash Back. Once the Cash Back is in your wallet, and you’ve met the minimum threshold, you can withdraw the Cash Back to your linked card.

Can I sign-up with any credit card?

At this time, you can only use an AMEX, US Visa or Mastercard Credit Card. Please note, AMEX is not eligible for Cash Back rewards.